1. Product Use and Liability
1.1 Product Use
At Eletrikes.com, we take great pride in offering high-quality electric tricycles that are designed to provide an exceptional and safe experience for our customers. However, it is essential to note that improper use or handling of the products can lead to injuries, damage, or malfunctioning of the tricycle. Therefore, it is critical that all customers follow the safety instructions and operating guidelines provided with each electric tricycle.
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Safety Instructions: Each electric tricycle comes with a comprehensive user manual that includes important safety instructions and operational guidelines. These instructions cover topics such as:
- How to properly assemble and operate the tricycle.
- The correct method for charging and maintaining the battery.
- Guidelines for safe riding, including weight limits and appropriate terrain for use.
- Recommended safety gear such as helmets, knee pads, and elbow pads.
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Rider Responsibility: As the buyer, it is your responsibility to ensure that all riders are properly trained and familiar with the product’s features before use. You should always ensure that the rider follows all safety precautions to avoid accidents.
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Prohibited Uses: Eletrikes.com is not liable for injuries or damages caused by improper use such as:
- Riding on uneven or dangerous terrain that is not suitable for an electric tricycle.
- Modification of the tricycle in any way that alters its performance or safety features.
- Overloading the tricycle beyond its weight capacity or carrying hazardous items that are not designed for safe transportation.
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Maintenance and Repairs: Regular maintenance is essential for the longevity and safety of your electric tricycle. We strongly recommend that you follow the maintenance guidelines provided in the user manual and consult professional service technicians if repairs or servicing are needed. Neglecting regular maintenance can result in mechanical failure and may void the warranty.
By purchasing from Eletrikes.com, you acknowledge that you are fully responsible for the safe use, operation, and maintenance of the electric tricycle. We are not liable for any injuries, damages, or loss resulting from misuse, lack of maintenance, or improper handling.
1.2 Force Majeure
Eletrikes.com strives to fulfill all orders in a timely manner, but we recognize that certain events may be outside of our control and could impact our ability to deliver products as agreed. Force majeure refers to unforeseen events or circumstances beyond our reasonable control that prevent us from performing our contractual obligations. These may include:
- Natural Disasters: Events such as earthquakes, floods, hurricanes, wildfires, and other weather-related occurrences that disrupt manufacturing or shipping processes.
- Pandemics or Health Crises: Global health emergencies, such as the COVID-19 pandemic, may lead to factory shutdowns, delays in production, or shipping delays due to restricted movement or safety protocols.
- Shipping Delays: Unforeseen issues during shipping, such as delays in customs, carrier disruptions, strikes, or freight issues, which may prevent timely delivery of goods to our customers.
- Government Action: Any changes in regulations, import/export restrictions, tariffs, or other legal actions that could affect our ability to ship products.
- Supply Chain Disruptions: Shortages of raw materials, labor strikes, or unexpected factory closures may disrupt production timelines.
In the event of a force majeure, Eletrikes.com is not responsible for any delays or failures in performing its duties under the agreed terms. However, we will make every reasonable effort to notify our customers of any delays and work diligently to resolve the situation.
Customer Communication: If an issue arises that may impact your order due to a force majeure event, we will promptly communicate any delays or issues with you and provide you with updated delivery estimates.
Alternative Solutions: In the case of major disruptions, we may offer customers the option to:
- Postpone delivery until the issue is resolved.
- Refund the order or provide alternative products if the delay or issue cannot be resolved in a reasonable timeframe.
Conclusion
By purchasing an electric tricycle from Eletrikes.com, customers agree to use the product in accordance with all safety guidelines and acknowledge their responsibility for any injury or damage resulting from improper use. Additionally, we reserve the right to delay or adjust performance in cases of force majeure, and will make efforts to mitigate any disruptions that may occur.
If you have any questions or concerns regarding our Product Use Policy or Force Majeure clause, feel free to contact our customer service team at eletrikes@outlook.com or +86-18662331866. We’re here to assist you and ensure your experience with Eletrikes.com is safe, smooth, and satisfactory.