1. Warranty Policy
At Eletrikes, we are committed to providing high-quality products to our customers. Our electric tricycles are designed to offer long-lasting performance, but we understand that occasionally issues may arise. That's why we offer a comprehensive warranty to ensure your peace of mind.
1.1 Warranty Coverage
We are pleased to offer a 12-month warranty on all of our electric tricycles, starting from the date of purchase. This warranty ensures that any manufacturing defects or issues with electrical and certain mechanical parts will be addressed. Specifically, the warranty covers:
- Manufacturing Defects: Any issues arising from faulty workmanship or materials used in the manufacturing process.
- Electrical Issues: Faults in the electrical components such as the motor, battery, controller, wiring, and other related parts that are essential for the functionality of the electric tricycle.
- Mechanical Parts: Coverage for key mechanical components such as the frame, gears, pedals, brakes, and other structural components that are covered by the warranty.
However, the warranty does not cover the following:
- Improper Use: Any damage caused by misuse, improper handling, or failure to follow the manufacturer’s instructions for maintenance and use.
- Accidents: Damages resulting from accidents, crashes, or collisions are not covered.
- Normal Wear and Tear: As with any vehicle, normal wear and tear on components like tires, brake pads, and seat covers are not covered under the warranty.
- Custom Modifications: Any damage caused by unauthorized modifications, upgrades, or alterations to the electric tricycle.
We recommend that customers regularly maintain their electric tricycles according to the owner’s manual to ensure longevity and to minimize the risk of damage.
1.2 Warranty Claims
If you believe your electric tricycle has a defect or issue covered by our warranty, you can easily initiate a claim. Please follow these steps to ensure your claim is processed efficiently:
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Contact Customer Service:
Email our Customer Service Team at eletrikes@outlook.com. In your email, please include the following information:- Order Number: The order number from your original purchase.
- Photos of the Issue: Clear images showing the problem or defect. This will help us assess the issue and process your claim faster.
- Detailed Description: A brief but detailed description of the problem you're experiencing with the electric tricycle.
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Claim Review and Confirmation:
Once we receive your claim, our customer service team will review the details and contact you within 3-5 business days to confirm whether the issue is covered under warranty. If further investigation is required, we may ask for additional information or suggest shipping the product back for inspection. -
Resolution Process:
If the claim is validated, we will offer one of the following options, depending on the nature of the issue:- Repair: If the issue is minor, we will repair the defective part or component.
- Replacement: If the part cannot be repaired, we will send you a replacement part or component.
- Refund: In cases where repair or replacement is not possible, we will issue a full refund for the defective item.
Return Shipping: For any warranty claims that require returning the product, we will cover the shipping costs for returns within [Country]. For international customers, shipping fees may apply, and we recommend checking with your local postal carrier for the return shipping costs.
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Processing Time:
Once we have received your returned item (if applicable), we will complete the claim processing within 7-10 business days and notify you of the resolution.
Additional Notes
- Transferability: The warranty is non-transferable and applies only to the original purchaser. If you transfer the product to another party, the warranty will no longer be valid.
- Maintenance and Care: Regular maintenance is essential to prolong the lifespan of your electric tricycle. Please follow the guidelines in the owner’s manual to keep the product in optimal condition. Failure to maintain your product properly may void the warranty.
Contact Us for Any Warranty Inquiries
If you have any questions about our warranty or need assistance with a claim, feel free to reach out to our customer service team at eletrikes@outlook.com. We are here to help ensure that your experience with our electric tricycles is as smooth and enjoyable as possible.