Return and Refund Policy

1. Return and Refund Policy

At Eletrikes, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy, we offer a clear and easy-to-understand return and refund process. Please review the following guidelines to ensure a smooth return or refund experience.

1.1 Return Eligibility

We accept returns on defective or incorrect items within 30 days from the date of purchase. We understand that sometimes things may not go as expected, so we’re here to help. Below are the details:

• B2C (Business to Consumer) Customers:
  If the product is not as described or is found to be defective, you can request a full refund or exchange within 30 days of receiving the product. To qualify for a return, the item must be in its original condition, unused, and with all original packaging and labels intact.

  • Damaged or Incorrect Products: If the item arrives damaged or is the wrong product, we will cover the cost of return shipping and either replace the product or refund your order in full, based on your preference.

• B2B (Business to Business) Customers:
  For B2B transactions, return policies may differ depending on the product type and the quantity purchased. Large or bulk orders may be subject to specific return terms outlined in the B2B contract. Please refer to your contract for detailed terms related to custom orders, bulk orders, and order cancellations.

1.2 Non-Returnable Items

Certain items are non-returnable unless they are found to be defective or damaged upon arrival. These include:

• Custom Orders: Products that have been customized or personalized to your specifications cannot be returned, so we encourage you to double-check all specifications, such as color, size, and material, before placing your order.

• OEM Products: Custom-made or OEM products created specifically for a B2B order are typically non-returnable. These products are created based on specific customer requirements, and as such, they are not eligible for returns unless there is a defect in the manufacturing.

If you’re unsure about an item, please reach out to our customer service team before making your purchase, and we will be happy to guide you.

1.3 Refund Processing

Once we receive the returned product and inspect it, we will process your refund. The following details outline our refund processing timeline and procedures:

• Refund Processing Time:
  Refunds will typically be processed within 7-10 business days of receiving the returned product. If there are any delays in processing your refund, you will be notified.

• Refund Method:
  The refund will be issued to the original payment method used during the purchase (e.g., credit card, PayPal, etc.). If the payment was made via bank transfer, we will require the customer to provide the bank account details for the refund to be processed.

• Partial Refunds:
  If your return does not meet the full conditions (e.g., items that have been opened or used), we may issue a partial refund instead of a full refund, depending on the condition of the returned product.

• Shipping Fees:
  Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., sending the wrong product or a defective item). The customer is responsible for covering the return shipping costs unless the return is due to a product defect or error made by us.

1.4 How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Customer Service:
   Reach out to our customer service team at [email] or via [phone number] to inform us about the return. Be sure to include your order number, the reason for the return, and whether you would like a refund or exchange.

2. Return Authorization:
   After we review your request, we will issue a Return Authorization Number (RAN) and provide you with the return address. This will help us track the return and ensure a smooth processing of your refund.

3. Return the Item:
   Pack the item securely and ship it to the address provided by our team. If you are returning an item due to damage or a defect, please take clear photographs of the issue and send them to us as proof.

4. Inspection and Refund:
   Upon receiving the returned item, we will inspect it to confirm the reason for the return. If everything is in order, we will process your refund or send the replacement item, as per your preference.

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Additional Information

• Exchanges:
  If you would like to exchange a product for a different size, color, or style, please contact us as soon as possible. We will arrange for the exchange once we receive the returned product.

• Customer Service:
  If you have any questions about the return process or need assistance, our customer service team is available to help. You can reach us at eletrikes@outlook.com or +86-18662331866.